explain_word.html
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<include file="public/layout" />
<style>
.explain_img{
padding:0 10%;
width: 80%;
}
p{
line-height: 28px;
}
</style>
<body style="background-color: #FFF; overflow: auto;">
<div id="toolTipLayer" style="position: absolute; z-index: 9999; display: none; visibility: visible; left: 95px; top: 573px;"></div>
<div id="append_parent"></div>
<div id="ajaxwaitid"></div>
<div class="page">
<div class="fixed-bar">
<div class="item-title"><a class="back" href="{:U('Admin/Order/return_list')}" title="返回列表"><i class="fa fa-arrow-circle-o-left"></i></a>
<div class="subject">
<h3>操作文档说明</h3>
<h5>同意退款之原路返回操作指引</h5>
</div>
</div>
</div>
<div style="text-align: left;font-size: 18px;text-indent:36px">
<p style="text-indent: 0;font-weight: bold">
用户余额退回操作流程
</p>
<p style="color: red">
需注意的是会员申请退款的方式取决于会员当时申请退款时，商家后台选择的退款方式。
</p>
<p>
第一步：基本设置中退款方式选择用户余额；
</p>
<p>
第二步：进入退货单模块，找到要处理的退款订单，点击右边的确认退款；
</p>
<p>
<img src="/public/static/images/explain/order11.jpg" alt="" class="explain_img"/>
</p>
<p>
第三步：在弹出的界面可清楚查看退款的类型，也可以看到退款的金额是使用用户余额或是微信支付，使用了多少积分或优惠券，然后点确认退款即可完成退款。
</p>
<p>
<img src="/public/static/images/explain/order12.jpg" alt="" class="explain_img"/>
</p>
<p>
注：若会员想要把退款的金额提现，需到会员中心“我的余额”里的“流动资金提现”模块输入相关信息进行提现
</p>
<p>
<br/><br/>
</p>
<p style="text-indent: 0;font-weight: bold">
原路返回操作指引
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%">
<span style=";font-family:宋体;line-height:150%;color:rgb(255,0,0);letter-spacing:1px;font-weight:normal;font-size:19px"><span style="font-family:宋体">注意：原路退回有分两种选项，一是手工退款，二是自动退款</span></span>
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%">
<span style=";font-family:宋体;line-height:150%;color:rgb(255,0,0);letter-spacing:1px;font-weight:normal;font-size:19px"><span style="font-family:宋体"></span></span>
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%">
<strong><span style=";font-family:宋体;line-height:150%;letter-spacing:1px;font-weight:bold;font-size:19px"><span style="font-family:宋体">手工退款流程</span></span></strong>
</p>
<p>
第一步：申请退款时基本设置中退款方式选择的是原路返回；
</p>
<p>
<img src="/public/static/images/explain/order1.jpg" alt="" class="explain_img"/><br/>
</p>
<p>
第二步：使用微信支付付款的，需要商家到微信商户号进行退款，找到要退款的订单号进行申请退款，具体如下
</p>
<p>
<img src="/public/static/images/explain/order2.jpg" alt="" class="explain_img"/> <img src="/public/static/images/explain/order3.jpg" alt="" class="explain_img"/> <img src="/public/static/images/explain/order4.jpg" alt="" class="explain_img"/> <img src="/public/static/images/explain/order5.jpg" alt="" class="explain_img"/> <img src="/public/static/images/explain/order6.jpg" alt="" class="explain_img"/><br/>
</p>
<p>
第三步：进入退货单模块，找到要处理的退款订单，点击右边的确认退款，在弹出的界面可清楚查看退款的类型，
也可以看到退款的金额是使用用户余额或是微信支付，使用了多少积分或优惠券，把刚复制的退款单号复制到退款单号里，然后点确认退款即可完成退款；
</p>
<p>
<img src="/public/static/images/explain/order7.jpg" alt="" class="explain_img"/> <img src="/public/static/images/explain/order8.jpg" alt="" class="explain_img"/><br/>
</p>
<p>
<br/>
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%">
<strong><span style=";font-family:宋体;line-height:150%;letter-spacing:1px;font-weight:bold;font-size:19px"><span style="font-family:宋体">自动退款流程</span></span></strong>
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:justify;text-justify:inter-ideograph;line-height:150%">
<span style=";font-family:宋体;line-height:150%;letter-spacing:1px;font-weight:normal;font-size:19px"><span style="font-family:宋体">第一步：基本设置中退款方式选择原路返回；</span></span>
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:left;line-height:150%">
<span style=";font-family:宋体;line-height:150%;letter-spacing:1px;font-weight:normal;font-size:19px"><span style="font-family:宋体">第二步：支付配置中的微信支付</span>API证书必须上传且校验成功，具体下载流程可到小答达进行查看；</span>
</p>
<p style="margin-right:0;margin-left:0;text-indent:0;text-autospace:ideograph-numeric;text-align:left;line-height:150%">
<span style=";font-family:宋体;line-height:150%;letter-spacing:1px;font-weight:normal;font-size:19px"><span style="font-family:宋体">第三步：进入退货单模块，找到要处理的退款订单，点击右边的确认退款；</span></span>
</p>
<p style="margin-right:0;text-autospace:ideograph-numeric;line-height:150%;text-indent:0">
<span style=";font-family:宋体;line-height:150%;letter-spacing:1px;font-weight:normal;font-size:19px">第四步：在弹出的界面选择自动退款，然后点确认退款即可完成退款，无需到商户号操作，若上传证书有误、商户号没钱，则自动退款失败，商家选择确认退款时只会显示“手工退款”，当证书校验成功，商户号有足够余额，刷新后才会显示“自动退款”选项。
</span>
</p>
<p>
<img src="__WEBPUBLIC__/upload/goods/ppt/2018/09-07/01678d046e838b17be68a1b2cd8732c1.png"/><br/>
</p>
<p>
<img src="__WEBPUBLIC__/upload/goods/ppt/2018/09-07/7e2a6f1efaf2225cc7d30b90ce3a335c.png"/><span style=";font-family:宋体;letter-spacing:1px;font-weight:normal;font-size:19px"><span style="font-family:宋体"></span></span>
</p>
<p>
<br/>
</p>
<p>
<br/>
</p>
<p>
手机端退款的状态界面
</p>
<p>
<img src="/public/static/images/explain/order9.jpg" alt=""/> <img src="/public/static/images/explain/order10.jpg" alt=""/>
</p>
</div>
</div>
<div id="goTop" style="height: 32px">
<a href="JavaScript:void(0);" id="btntop">
<i class="fa fa-angle-up"></i>
</a>
</div>
</body>
</html>